The Global Learning Health System for reducing medication errors

We use the Pharmapod system to track the level of Abuse and Misuse of medicines that our pharmacists encounter. For the first time, we are able to record and share our experiences and learn objectively about the particular medicines involved as well as log the advice and support provided to this patient cohort. Pharmapod is an excellent, well thought out system that brings measurable benefits to our practice, our patients and the profession as a whole.

The Pharmapod system allows us to share our experiences of incidents and near misses so that we can look at every incident as an opportunity to improve our service.

The system helps us to analyse the trends and the root causes of errors across our pharmacies.

It has helped us develop a no blame culture in our company, keeping the focus on open communication, learning and improving patient safety.

For patient safety, the way forward has to be through partnership, collaboration and learning. This requires a level of openness, transparency and honest acknowledgment when shortfalls occur and that's what Pharmapod is all about – sharing information to ensure systems are continually improved, reducing errors and preventing recurrence of avoidable harm. The reporting of errors, the monitoring, evaluation, testing of systems, processes and behaviours.