Incident Management

Incident Management

The Pharmapod Platform delivered to pharmacy clients is an off-the-shelf solution with configuration features for incident form creation. The platform is composed of a collection of modules and services.

When deployed in pharmacy environments these modules and services have been proven to deliver:

Increase in the recording of errors and near misses
Increase in the recording of errors and near misses

Improvement in patient safety
Continuous improvement in patient safety and clinical outcomes

Reduction in time spent recording errors
Reduction in time spent recording errors

Improved operational efficiencies
Improved operational efficiencies

Improved data quality
Improved data quality due to automatic form validation

contextual form entry guidance
Improved data quality with contextual form entry guidance text

Automated analysis
Easier extraction of value from data through automated analysis

Advanced report generation
Simplifying the process of advanced report generation


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Our Success team will give you an overview of each of the incident management modules and our detailed analytics dashboards.

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Some of the essential features of the Pharmapod Incident Management Platform include:

one-click access
Quick, one-click access to enable fast access to all aspects of the Pharmapod Platform, including Module Menu, Help.

Record an Incident
The positioning of the Record an Incident feature is placed in a central location to support quick access to record incidents as they occur.

My Actions Section
The My Actions Section lists any CAPA’s or tasks that have been assigned concerning Incidents that have occurred in-pharmacy.

Pharmapod Incident Management Dashboard

User Experience Investment

Pharmapod invests heavily on measuring the behaviour of our users when using our Platform.

Through regular user groups and time and motion studies, we have designed our Incident Management and Patient Safety module to be highly user-centric.

Our focus is on understanding the user’s needs and outcomes which they are striving for and enabling them to achieve it in the quickest and smartest way. This includes clean and uncluttered screens, effective use of colour coding and iconography to direct users to the most important aspects of recording and managing incidents.

Through extensive Time & Motion studies, we have found that our investment in user-centric design has increased incident reporting by a factor of 260% and the speed of data entry and error management is on average 15 times faster than legacy systems.

(National Pharmacy Association UK, NRLS Pilot, 2014)

Contact Us

Curious to learn more?

Drop us a message via our contact form or by any of the means below.

Address: 48 Mount Street Upper, Dublin 2, D02 YY23, Ireland.
Phone: + 353 1 685 2242

Address: Suite 1501, 2 Bloor St. West, Toronto, Ontario ON M4W 3E2, Canada
Phone: 1 (437) 886 4433

Address: 4th Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom
Phone: 0203 432 9577

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