New Brunswick Payment

Incident Management - New Brunswick

1 pharmacy 1 year CA$325.00
15% Tax CA$48.75
Total CA$373.75

By clicking pay you agree to the terms and conditions.



1.1 The definitions and rules of interpretation in this clause apply in this Agreement.

Affiliate: means an entity which controls, is controlled by or is under common control with a party hereto, where “control” means the power to control the composition of the board of directors of the relevant party (whether by contract, corporate law or other means), or the possession of more than half of the voting equity share capital of the relevant party, or the ability to consolidate such company's financial statements with those of such party in accordance with generally accepted accounting principles.

Agreement: means these Terms of Service and the Order Form. In the event of conflict between the Terms of Service and the Order Form, the Terms of Service shall prevail.

Authorised Users: those employees, agents and independent contractors of the Customer who are located either at the Customer's site or a Pharmacy Store site (for which Pharmacy Store the Customer has purchased a unique Pharmacy Subscription), and who are authorised by the Customer to use the Service.

Confidential Information: means all documentation, technical information, software, business information, feedback, pricing of the Service, trade secrets or know how or other materials of a confidential nature or that are disclosed in confidence by either party to the other during the term of this contract.

Customer: means the entity subscribing to the Service, as appears on the Order Form.

Customer Data: the data inputted by the Customer, Authorised Users, or Pharmpod on the Customer's behalf for the purpose of using the Service or facilitating the Customer's use of the Service.

Data Protection Legislation: to the extent applicable to the provision of any Service under this Agreement, all privacy, security, and data protection laws, rules, and regulations of any applicable jurisdiction including any jurisdiction in which the Service is being provided or the Personal Data is being processed and any jurisdiction from which the Supplier provides any of the Service.

Documentation: shall mean the documents made available to Customer including without limitation by Pharmapod online via or such other web address notified by Pharmapod.

Due Date: has the meaning given to it at Clause 5.3.

Effective Date: means the date appearing on the Order Form.

Force Majeure Event: means without limitation events which are unpredictable, unforeseeable and beyond the parties' reasonable control, such as any extremely severe weather, flood, landslide, earthquake, storm, lightning, fire, subsidence, epidemic, sabotage, acts of terrorism, outbreak of military hostilities (whether or not war is declared), riot, explosions, strikes or other labour unrest, civil disturbance, sabotage, expropriation by governmental authorities or other act or any event that is outside the reasonable control of the concerned party.

Intellectual Property: shall mean intellectual property rights in or related to the Service or the Software of any nature anywhere in the world whether registered, registerable or otherwise, including patents, trade marks, registered designs and domain names, trade or business names, goodwill, copyright and rights in the nature of copyright, design rights, rights in databases, moral rights, know-how, feedback, and any other intellectual property rights which subsist in computer software, computer programs, websites, whether registerable or not.

Patient: a customer of a Pharmacy Store or healthcare clinic.

Patient Data: the data of Patient (including Personal Data and sensitive data as set out in Data Protection Legislation), collected and inputted by the Customer, Authorised Users, or Pharmpod on the Customer's behalf for the purpose of using the Service or facilitating the Customer's use of the Service.

Personal Data: any and all personal data in respect of which Customer is a data controller (which includes Patient Data ) and which may be processed by Pharmapod in the performance of its Service under this Agreement whether that data or information is in oral, visual or written form or is recorded in any other medium.

Pharmacy Store: a pharmacy store or healthcare clinic which the Customer owns and for which the Customer has purchased a unique Pharmacy Subscription.

Pharmacy Subscription: a Pharmacy Subscription purchased by the Customer pursuant to clause 5 for each individual Pharmacy Store. Each Pharmacy Store with a paid up Pharmacy Subscription is entitled (through Authorised Users) to access and use the Service and the Documentation in accordance with this Agreement.

Service: he subscription service provided by Pharmapod to the Customer under this Agreement via or any other website notified to the Customer from time to time, as more particularly described in the Documentation. It includes the Software and service described in the Order Form and includes without limitation on line databases, system and network interfaces, internal network, disk storage, operating systems, Software, engines, and the Documentation provided under this Agreement.

Software: the online software applications provided by Pharmapod as part of the Service.

Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

1.2 Clause, schedule and paragraph headings shall not affect the interpretation of this Agreement. A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person's legal and personal representatives, successors or permitted assigns. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established. Words in the singular shall include the plural and vice versa. Reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it. A reference to writing or written includes faxes and e-mail


2.1 Pharmapod shall, during the term, provide the Service to the Customer on and subject to the terms of this Agreement and shall perform the Service with reasonable skill and care. Subject to the Customer purchasing the Pharmacy Subscriptions in accordance with clause 5, the restrictions set out in clause 3 and the other terms and conditions of this Agreement, Pharmapod hereby grants to the Customer a non-exclusive, non-transferable right to permit the Authorised Users to use the Service and the Documentation during the term solely for the Customer's internal business operations.

2.2 Pharmapod reserves the right to introduce new or enhanced features and functionalities to the Service. Should any enhanced feature and/or functionality be incompatible with features in use in the previously released version of the Software, then Pharmapod shall provide at least sixty (60) days written notice to Customer before it introduces any such feature or functionality.

2.3 Pharmapod's standard support for the Service described in Order Form will be delivered by email and responded to during normal business hours. Normal business hours shall be 9am-5pm.


3.1 Customer shall (i) provide Pharmapod with all necessary timely co-operation and access in relation to this Agreement including relevant security access information and configuration service. In the event of any delays attributable to the Customer (and/or any Pharmacy Store), Pharmapod may adjust any agreed timetable or delivery schedule as reasonably necessary; (ii) comply with all applicable laws and regulations with respect to its activities under this Agreement including Data Protection Legislation; (iii) ensure that Service is used in accordance with the terms and conditions of this Agreement and shall be responsible for any breach by Customer and/or Authorised Users and hold Pharmapod harmless for its acts or omissions as well as those of Authorised Users and its contractors and agents; (iv) obtain and shall maintain all necessary licences, consents, and permissions necessary for Pharmapod, its contractors and agents to perform their obligations under this Agreement; (v) ensure that its network and systems comply with specifications provided by Pharmapod and will be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to Pharmapod's data centres and systems, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to Customer's network connections or telecommunications links or caused by traversing the internet.

3.2 Customer undertakes that each Authorised User shall keep a secure password for his or her account which password shall be treated as confidential. Customer shall not and shall procure that its Authorised Users shall not access, store, distribute or transmit any Virus, or any material during the course of its use of the Service that: is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; facilitates illegal activity; depicts sexually explicit images; promotes unlawful violence; is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability, or any other protected class; or any other illegal activity; or causes damage or injury to any person or property.

3.3 Customer shall not, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties, (i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; (ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; (iii) access all or any part of the Service and Documentation in order to build a product or service which competes with the Service; (iv) use the Service to provide services to third parties; (v) subject to clause 12.4, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit the Service (vii) otherwise make the Service available to any third party, or (viii) attempt to obtain, or assist third parties in obtaining access to the Service, other than as provided under this clause 3.

3.4 Pharmapod reserves the right, without liability to Customer, to disable Customer's or any Authorised Users access to any material that breaches the provisions of this clause or to suspend access to the Service for a breach of any terms this Agreement in addition to any other rights Pharmapod has in law or equity.

3.5 Customer shall be responsible to Pharmapod for the acts and omissions of Pharmacy Stores and Authorised Users as though they were the acts and omissions of the Customer. Customer shall defend and hold Pharmapod harmless against any claim, damages or liability arising from the acts or omissions of the Pharmacy Stores and Authorised Users and their respective subcontractors and agents.


4.1 Customer shall own all rights, title and interest in and to all of Customer Data and Patient Data (together the “Data”) and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all such data. Customer hereby grants and represents and warrants that it has the right to grant Pharmapod (its subcontractors and third party providers) an irrevocable, perpetual, non-exclusive royalty free and fully paid worldwide licence to process Data to the extent contemplated by this Agreement.

4.2 In the event of any loss or damage to Data, Customer's sole and exclusive remedy shall be for Pharmapod use reasonable commercial endeavours to restore the lost or damaged Data from the latest back-up of such Data maintained by Pharmapod. Pharmapod shall not be responsible for any loss, destruction, alteration or disclosure of Data caused by any third party.

4.3 In this clause 4.3, the terms data controller, data processor, personal data, sensitive personal data and processing shall be as defined in the Data Protection Legislation as amended, re-enacted, extended, or such other future repeal or statutory re-enactment thereof from time to time. The parties acknowledge that the Customer is a data controller and that Pharmapod is a data processor. As such (i) Pharmapod shall process the Personal Data only in accordance with the terms of this Agreement, and any lawful instructions reasonably given by Customer from time to time; (ii) each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the Personal Data or its accidental loss, destruction or damage; (iii) Customer shall, at all times, comply with its obligations as data controller and shall procure that each Pharmacy Store and all Authorised Users, as well as its subcontractors or third party providers or agents, comply with their obligations under all applicable Data Protection Legislation in relation to all Personal Data that is processed by it or on its behalf under this Agreement; (iv) Customer warrants that it is entitled to transfer the relevant Personal Data, including that Patient Data, to Pharmapod and warrants further that Pharmapod is entitled to transfer Personal Data to its subcontractors so that they each respectively may lawfully use, process and transfer such Personal Data in accordance with this Agreement; (v) Customer shall ensure that Customer, employees, Patients and all relevant third parties have, been duly informed of, and have given their consent, as required by Data Protection Legislation to the specific use, processing, and transfer as contemplated by this Agreement. This includes the transfer of specific Patient Data, where applicable to the NHS or other governmental or regulatory body;

4.4 Pharmapod may create anonymous data records from any Personal Data by excluding information that makes the data personally identifiable to an individual.

4.5 The Service is provided on a software-as-a-service, hosted basis. As such, Customer authorises Pharmapod to permit Pharmapod’s third party hosting provider to have access to the same data, including Patient Data, for the purposes of providing its specifically contracted services. Pharmapod’s current provider is Hetzner. Pharmapod will use commercially reasonable efforts to ensure that all third party providers utilize reasonable industry recognized security measures to protect against loss, misuse and unauthorized viewing of the Data provided to Pharmpod, however, Pharmpod does not guarantee and shall not be liable for the performance of any third party provider.


5.1 Pharmapod will charge fees as set out in the Order Form and Customer shall pay the fees in accordance with the payment terms set out in clause 5.3.

5.2 Subject to clause 5.3, the Customer may, from time to time during the term, purchase additional Pharmacy Subscriptions in excess of the number set out in the Order Form and Pharmapod shall grant access to the Service and the Documentation to such new Pharmacy Stores in accordance with the provisions of this Agreement.

5.3 The Customer shall, within thirty (30) days of the date of the Pharmapod invoice , pay to Pharmapod the relevant fees for such additional Pharmacy Subscriptions (Due Date) and, if such additional Pharmacy Subscriptions are purchased by the Customer part way through a billing term (e.g. a monthly, quarterly or annual billing term), such fees shall be pro-rated for the remainder of such billing term.

5.4 If Pharmapod has not received any invoiced payment fifteen (15) days after the Due Date, and without prejudice to any other rights and remedies of Pharmapod, Pharmapod may notify the Customer in writing that if payment is not made within fifteen (15) days from that date, Pharmapod may, without liability to Customer, disable Customer's and all Authorised User's passwords, accounts and access to all or part of the Service and Pharmapod shall be under no obligation to provide any or all of the Service while the invoice(s) concerned remain unpaid; and interest shall accrue on a daily basis on such due amounts at a rate of 3% per annum above the prevailing base rate of the Bank of England commencing on the Due Date and continuing until fully paid, whether before or after judgement.

5.5 Should the Customer have a bona fide dispute in respect of all or any part of any invoice(s) it shall notify Pharmapod of the nature of that dispute in writing within five (5) days of receipt of the invoice giving the relevant details. Following any such notice, the Customer shall be entitled to withhold payment of the amount in dispute without interest, but shall pay the undisputed amount(s) in accordance with this Agreement. The parties shall cooperate in good faith to resolve any such dispute as amicably and promptly as possible and on settlement of the dispute the Customer shall make the appropriate payment in accordance with this Agreement.

5.6 All amounts and fees stated or referred to in this Agreement: (i) shall be payable in such currency as set out in the Order Form; (ii) are non-cancellable and non refundable; and (iii) are exclusive of all sales, use, value-added, withholding and other taxes and duties which shall be added to Pharmapod's invoice(s) at the appropriate rate.

5.7 Pharmapod may continually audit, review and verify access Customer's compliance with the material terms of this Agreement including but not limited to clause 3 and clause 5.


6.1 Customer acknowledges and agrees that Pharmapod and/or its licensors own all Intellectual Property in the Service, Software and the Documentation. Except as expressly stated herein, this Agreement does not grant Customer any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Service, Software or the Documentation. To the extent that any modifications or improvements to the Service, Software and/or the Documentation are carried out under or in connection with this Agreement, whether by Pharmapod alone or jointly with Customer, and whether based on ideas or suggestions from Customer, Pharmacy Stores, or Authorised Users, all Intellectual Property rights to such underlying ideas and in any resulting improvement or modifications shall be assigned to and shall vest with and be solely owned by Pharmapod.


7.1 Each Party (the “Receiving Party”) acknowledges that, in the course of this Agreement, it may obtain Confidential Information from the other Party (the “Disclosing Party”). The Receiving Party shall keep in confidence all Confidential Information and shall not use Confidential Information except in furtherance of this Agreement. The Receiving Party shall not disclose any Confidential Information to any person without the Disclosing Party's prior written consent except that the Receiving Party may disclose the Confidential Information to its officers, employees and agents on a “need-to-know” basis (and in the case of Pharmapod to its subcontractors and third party providers), provided that all such disclosee's execute a written agreement with materially the same terms and conditions as this clause 7 and the Receiving Party remains ultimately liable for any breaches thereof. In the case of Pharmapod, it may make disclosures to investors or potential investors subject to such investors being aware of and agreeing in writing comply with the terms equivalent to the terms of this clause 7.

7.2 The obligations of confidentiality shall continue during the term of this Agreement and thereafter, unless and until such Confidential Information falls within one of the exceptions outlined in clause 7.3.

7.3 This clause 7 shall not apply with respect to information the Receiving Party can document: (a) is in the public domain as a result of no act or omission of the Receiving Party or its employees or agents; (b) is received by the Receiving Party from third parties without restriction and without breach of a duty of nondisclosure by such third party; (c) was independently developed by the Receiving Party without reliance on the Confidential Information; or (d) is required to be disclosed by operation of law or by order of a court or administrative body of competent jurisdiction (provided that, where permitted under law, prior to such disclosure, the Receiving Party shall first give notice to the Disclosing Party such that the Disclosing Party has the opportunity to contest such order or requirement of disclosure or seek appropriate protective order).


8.1 The Service provided by Pharmapod is provided "AS IS".

8.2 Customer warrants that the Data, material, content or links provided to Pharmapod by or on behalf of Customer: (i) is owned by Customer or are provided with the express consent from the third party holding any ownership rights (including copyright) over such material, or, alternatively, are in the public domain, and are not owned by any third party or otherwise covered by copyright laws; (ii) does not breach the rights of any person or entity, including rights of publicity, privacy, or under applicable Data Protection Legislation and are not defamatory; and (iii) does not result in consumer fraud (including being false or misleading), product liability, tort, breach of contract, injury, damage or harm of any kind to any person or entity.

8.3 Other than with respect to the express warranties set forth herein, all implied warranties, including those of non-infringement, merchantability and fitness for a particular purpose, are hereby disclaimed and excluded by Pharmapod. Customer is solely responsible for determining the suitability of the Service for its use in light of any applicable regulations and in compliance with Data Protection Legislation. Customer assumes sole responsibility for results obtained from the use of the Service and the Documentation by the Customer, and for conclusions drawn from such use. Pharmapod shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to Pharmapod by the Customer in connection with the Service, or any actions taken by Pharmapod at the Customer's direction.

8.4 The Service may be subject to limitations, delays and other problems inherent in the use of the internet and electronic communications. Pharmapod is not responsible for any delays, delivery failures, or other damage resulting from such problems. Pharmapod shall not be responsible or liable for (i) the use, deletion, correction, destruction, damage, loss or failure to store any data, or (ii) any unauthorised access to, or alteration of, transmissions or data, or any material, information or data sent or received, regardless of whether the data is actually received by Pharmapod.

8.5 Customer shall fully and effectually indemnify and defend Pharmapod, its officers, Affiliates, employees, agents and subcontractors in respect of any and all damage, awards of damages, other awards, loss, losses, costs, expenses, fees (including the reasonable fees of professional advisors and expenses), fines and penalties to the fullest extent permissible under the laws of the place in which the indemnity is sought directly and to the extent arising out of claims by third parties, including Customer Clients, arising out of or in connection with the (i) unauthorised use of the Service; (ii) any breach of this Agreement including any warranties; and (iii) breach of applicable laws or regulations including Data Protection Legislation.


9.1 Nothing in these terms and conditions will limit or exclude any liability in a way that is not permitted under applicable law.

9.2 Neither party will have any liability to the other party for any indirect, special, incidental, punitive or consequential loss including loss of profits, loss of business, depletion of goodwill or reputation and/or similar losses or loss or corruption of data or information, or pure economic loss, however caused and under any theory of liability whether or not such party has been advised of the possibility of such.

9.3 Notwithstanding anything in this Agreement to the contrary, except for liability for death or personal injury resulting from Pharmapod's or Customer's negligence or the negligence of its employees or agents acting in the course of their employment or agency or for fraudulent misrepresentation, each party's total aggregate liability arising out of or related to this Agreement or the Service or any third party services under any theory of law (including liability for negligence or breach of statutory duty or indemnity claim) shall not exceed the amount of the fees paid for the Service for the twelve (12) months prior to the occurrence of the event giving rise to the claim.


10.1 This Agreement shall, unless otherwise terminated as provided hereunder, come into force on the Effective Date and shall continue for the term as set out in the Order Form. This Agreement shall be automatically renewed as set out in the Order Form or as agreed by the parties.

10.2 Without prejudice to any other rights or remedies to which the parties may be entitled, this Agreement may be terminated by either party as follows: (i) on thirty (30) days written notice to the other if the other has committed an irremediable material breach of this Agreement, specifying the nature of such breach. In the case of any invoiced amount being overdue, Pharmapod may terminate where Customer fails to pay having been given twenty (20) days written notice to pay. Such twenty (20) days is in addition to the fifteen (15) days referred to in clause 5.4; (ii) with immediate effect by notice in writing if the other has committed a remediable material breach or wilful and repeated non-material breaches and fails to remedy the same within thirty (30) days of receipt from the other of a notice clearly identifying the nature of the breach(es) and requiring such breach(es) to be rectified; (iii) with immediate effect by notice in writing if any Force Majeure Event prevents the performance of the whole or a substantial part of the other party's obligations for a continuous period of thirty (30) days after the date on which it should have been performed; or (iv) with immediate effect by notice in writing if the other should become insolvent or otherwise unable to pay its debts as and when they fall due, should have appointed to it a liquidator, receiver or administrator, should enter into an arrangement with its creditors or have presented against it a petition for its winding up other than for the purposes of effecting a solvent reorganisation which it does not promptly apply to have set aside, or be ordered to be wound up or liquidated or for any other reason cease or threaten to cease trading or business

10.3 On termination of this Agreement: (i) all licences granted under this Agreement and all right to access the Service shall immediately terminate; (ii) each party shall return and make no further use of any Documentation, Confidential Information, and other items (and all copies of them) belonging to the other party; (iii) the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination, shall not be affected or prejudiced; (iv) Pharmapod may destroy or otherwise dispose of any of Data in its possession unless Pharmapod receives, no later than ten (10) days after the effective date of the termination of this Agreement, a written request for the delivery to Customer of the then most recent back-up of Data. Pharmapod shall use reasonable commercial endeavours, at Customer's cost, to deliver the back-up within thirty (30) days of the request, provided that Customer, at that time, is up to date with all fees and charges due.


11.1 Neither party shall in any circumstances be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations under this Agreement if such delay or failure results from a Force Majeure Event. If either party is prevented or delayed in performing its obligations due to a Force Majeure Event for a period in excess of thirty (30) days the other party may terminate this Agreement in accordance with Clause 10.2 (iii).


12.1 A waiver of any right under this Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given. Unless specifically provided otherwise, rights arising under this Agreement are cumulative and do not exclude rights provided by law.

12.2 If any provision (or part of a provision) of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

12.3 This Agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover. Each of the parties acknowledges and agrees that in entering into this Agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this Agreement or not) relating to the subject matter of this Agreement, other than as expressly set out in this Agreement.

12.4 Neither party shall assign or transfer any interest, obligation or right in or under this Agreement without the other's prior written consent, save that the Customer may transfer this Agreement or any right or obligation in or under it to any of its Affiliates and Pharmapod may transfer this Agreement or any right or obligation to any entity that acquires Pharmapod by purchase of stock or by merger or otherwise, or by obtaining substantially all of Pharmapod's assets.

12.5 Nothing in this Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

12.6 Any notice required to be given under this Agreement shall be in writing and sent to the other party by pre-paid special or recorded delivery at its address set out in this Agreement, or such other address as may have been notified by that party for such purposes. A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day following delivery). A correctly addressed notice shall be deemed to have been received at the time at which it would have been delivered in the normal course of post.

12.7 This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) are governed by, and construed by the laws of Ireland apply. The parties irrevocably agree that the courts of Ireland shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation (including non- contractual disputes or claims). The U.N. Convention of Contracts for the International Sale of Goods is expressly excluded from any interpretation of this Agreement.

Annex A – Pharmapod and Data

This document provides more information generally on what data, including personal data, that the Pharmapod Service collects either automatically or by default. References to Patient Data means data (personal and sensitive) collected by the Customer at the Pharmacy Stores who use the Pharmapod Service.

Description of how the Pharmapod Service works

Each Customer will define what it considers constitutes an “Incident” and decides what Patient Data they wish to collect such as for example, name, date of birth, email address etc. At all times the Customer decides the type of data it wishes to collect and it is the Customer, the Pharmacy Stores and the Authorised Users who transfer or input the data onto the Pharmapod system.

Pharmapod (and where applicable its subcontractors and/or third party providers) will then store and process this data solely for the purpose of providing its services to the Customer and in strict accordance with the specific requirements of the Customer (who for these purposes will be the data controller), as laid out in the Terms of Service.

Customer Privacy Policies:

A Customer should have an appropriate privacy policy in place in order to ensure that it has the requisite permission from its own personnel and from its Patients to allow Pharmapod to store and process the information necessary or desirable in order for the Customer to benefit from the Pharmapod Service.

Different jurisdictions have different requirements relating to the level and type of permission or consent required from a Patient whose information the Customer is collecting. It is the Customer's responsibility to comply with all relevant requirements and applicable laws as the data controller in respect of personal data collected. Customers should pay particular attention if they collect any sensitive personal data (which includes medical data) and should ensure that they have requisite Patient consent, including explicit consent, for the collection and processing of such data by and on behalf of the Customer.

In general, all privacy policies should state as follows (without limitation)

  • What information is the Customer collecting?
  • For what purpose is the Customer collecting the information?
  • Does the Customer collect and transfer sensitive personal data?
  • Does the Customer supply that information to third parties? For example in using the Pharmapod Service, a Customer will be considered as providing information to third parties (to Pharmapod and by Pharmapod to its hosting partner).
  • Does the Customer export Patient Data? Please note that Pharmapod relies on a hosting provider with servers in the EU.
  • How long does the Customer retain the Patient Data?
  • How can a Patient request deletion of data?
  • Who to contact if a Patient has any queries?